The Key to Motivation
Virtually everyone has experienced being motivated. Being motivated is generally associated with positive feelings such as joy, a sense of accomplishment, and productivity.

Got Enough Referrals?
Imagine this conversation between a sales coach and his newest client. Can you learn anything by listening in?

Sell More Easily ... Ask a Few More Questions
Let’s explore the emotional side of selling ... that people don’t buy the intellectual “features and benefits” salespeople often spout. People really buy emotionally, they seek ways to overcome frustrations, challenges, and painful consequences.

Where will you take your business in 2009?

Despite the current economic conditions, opportunities are plentiful for those who are willing to invest the energy to uncover them. Here are specific areas on which to focus when developing your strategy for growing your business.

Your Business You need to be very focused on your target market and very clear about what you bring to the table for them — why they need to meet with you, and what they miss if they don't.

Customer Service; Have a Plan for Delivering Star Customer Service Performance
The customer is always right - right? Well, maybe not. But even when the customer is wrong you and your employees have got to perform in ways that respond to the customer's problem while staying within the realistic bounds of cost, time and attention to other customers.